Every case study
tells another story of our business
One of the most interesting ways to learn successful
stories and to discover information about different businesses relationships
is by studying real case studies. If you are like thousands of researchers,
you may just be thinking...
Industry: Pharmacy. Online Pharmacy (United States & Canada) Service Plan: Advanced FAQ Pre-Sales, Lead Capture
RXWEB is an online pharmacy with over US$2,000,000 in annual revenues.
They currently have a call center making outbound calls, but remain
mostly profitable because of the Internet site. RXWEB tried placing
the chat button on the site, and discovered that many visitors had
not been ordering because they had problems with forms, or needed additional
help or information about medications. Now, when users are not sure
they want to place an order, they collect the critical lead information,
and then route the leads to their call center to be followed up the
following day.
Industry: Telecommunications Services. Internet Hosting Company (Argentina) Service Plan: Advanced Customer Service
JA is a small home based hosting company in Argentina. Upon start-up Jose's goals were to keep costs as low as possible. When he discovered Nveevo, he realized that he could offer full customer service. Through his customer service his customers can check their account balance, change billing information, and payment method. An added bonus is that he now offers all through support channels in English as well, which is something he had not originally planned for. He now offers better service to his customers and does it at a fraction of the normal cost..
Industry: Telecommunications Services. Mobile Telephone Company (Europe) Service Plan: Technical Support
A major European mobile telephone manufacturer with its primary customer base in the United States began an expansion into Europe. They knew training employees in Spanish and German (which were to be the main markets) to offer customer service, would require becoming a 24/7 operation for their call centers because of the difference in time zones. Nveevo presented a solution which would give them dedicated seats. Because of the sheer number of telephones supported, it would require an operator's full attention and capacity to service such a wide product offering. Nveevo provided the 24/7 solution with 2 seats. The cost was 70% less than their original projections and provides 24/7 service in English, German, and Spanish.
Industry: Real State. Real State Agent Company (United States) Service Plan: Advance Pre-Sales, Lead Capture
John Garret is an independent Real State agent in a remote area of Colorado famous
for skiing and expensive homes. International buyers enjoy having a human to talk to
who can answer questions regarding the Colorado area 24 hours a day even on
holidays. He has made only one sale as the result of a lead in the past six month. The
sale was US$750,000. His customer service support windows which generated the lead, has now paid for his grandchildren college tuition.
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